Returns, Exchanges & Refunds

We want you to love your Faith Real Apparel purchase. Because many of our products are made especially for you, we encourage you to review product details, sizing, color selections, and the information below before placing your order.

AT A GLANCE

  • Contact us: Within 3 days of delivery
  • Approved returns: Ship within 14 days of delivery
  • Condition: New, unworn & original packaging
  • Return shipping: Customer responsibility
  • Wrong size/color: Exchange or 60%-off replacement option
  • Jewelry: Final sale, except for defects/errors

DAMAGED, DEFECTIVE, MISPRINTED OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us through our Contact Page within 3 days of delivery so we can help make it right.

Please include:

  • Your order number
  • A brief description of the issue
  • A clear photo of the product
  • A clear photo of the shipping packaging

These photos help us verify the issue with our production and shipping partners. If photos of both the product and packaging cannot be provided, we may be unable to approve your request.

Once the issue has been verified, we will work with you to resolve it as quickly as possible.

RETURNS

Many of our products, including our apparel and caps, are made to order specifically for you. Producing items only when they are ordered helps us reduce excess inventory and unnecessary waste.

If you would like to request a return for an eligible item, please contact us through our Contact Page within 3 days of delivery.

To be eligible for a return:

  • The item must be new, unworn, and unused.
  • The item must be in its original condition.
  • The original packaging must be included.
  • Your return request must be submitted within 3 days of delivery.
  • The return must be approved by Faith Real Apparel before it is shipped back.
  • Once approved, the item must be shipped back within 14 days of delivery.

Please do not send an item back without first contacting us and receiving return authorization and instructions. Unauthorized returns may not be accepted.

ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

Due to the nature of these products, jewelry is final sale and cannot be returned or exchanged, except when an item arrives damaged, defective, misprinted, or incorrect.

Any additional products marked Final Sale on the product page are also not eligible for return or exchange unless they arrive damaged, defective, misprinted, or incorrect.

SIZE & COLOR SELECTION

Please review your size and color selections carefully before completing your purchase.

Our apparel is available in a range of unisex sizes, and a Size Chart is provided on each applicable product page to help you select the best fit.

Colors may appear slightly different depending on your device, monitor settings, lighting, and other display conditions.

If you have a sizing question before ordering, please contact us. We’re happy to help.

EXCHANGES

If you need a different size or color, please contact us through our Contact Page within 3 days of delivery to request an exchange.

Approved exchange items must be returned in new, unworn, and unused condition with the original packaging and must be shipped back within 14 days of delivery.

Customers are responsible for return shipping costs for customer-requested exchanges.

We strongly recommend using a trackable shipping service and purchasing shipping insurance. Faith Real Apparel cannot guarantee receipt of returned merchandise shipped without tracking.

Once your approved exchange is received and inspected, we will begin processing your replacement. Delivery times for replacement items may vary depending on your location, production time, and shipping carrier.

PREFER TO KEEP YOUR ORIGINAL ITEM?

If you ordered the wrong size or color and would rather not pay to ship the original item back, we offer another option.  Please contact us for details.

REFUNDS

Once an approved return is received and inspected, we will notify you by email.

If your refund is approved, it will be issued to your original method of payment.

A $7 processing fee will be deducted from eligible customer-requested refunds.

The processing fee does not apply:

  • To approved exchanges
  • When the return is due to an error on our part
  • To approved damaged, defective, misprinted, or incorrect items

Original shipping charges are non-refundable on customer-requested returns.

Please allow up to 10 business days for an approved refund to appear on your account after it has been processed. Processing times vary depending on your bank or credit card company.

RETURN SHIPPING

Customers are responsible for return shipping costs for approved customer-requested returns and exchanges unless the return is due to an approved damaged, defective, misprinted, or incorrect item or an error on our part.

We strongly recommend using a trackable shipping service and purchasing shipping insurance when returning an item. We cannot guarantee receipt of returned merchandise shipped without tracking.

Return shipping costs and original shipping charges are non-refundable for customer-requested returns.

LATE OR MISSING REFUNDS

If you have received confirmation that your refund has been processed but do not see it on your account, please first contact your bank or credit card company. Financial institutions may require additional processing time before a refund is posted.

If more than 10 business days have passed since we processed your refund and you still have not received it, please contact us through our Contact Page.

ANOTHER OPTION BEFORE RETURNING

If your item isn't quite right for you and you would prefer not to return it, consider gifting it to a friend or family member who would enjoy it or reselling it locally or online.

If you purchased the item during a sale or special promotion, you may even be able to recover what you paid while avoiding the time and expense of return shipping.

This is completely optional. If your item qualifies for a return or exchange under this policy, the choice is always yours.

QUESTIONS? WE'RE HERE TO HELP.

If you have questions about sizing, colors, your order, or our return and exchange policy, please contact us before placing your order.

We're happy to help you choose the right item so you can wear your faith with confidence and purpose.