Refund policy

Order Cancellations and Modifications

Because each item is made to order just for you, any cancellations or modifications must be made within 2 hours of order.  Production begins shortly after your order is received to ensure timely delivery. Thank you for understanding and supporting our made-to-order process.

We want you to love your Faith Real Apparel purchase. Because many of our products are made especially for you, please review the information below before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us through our Contact Page within 3 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • A clear photo of the product
  • A clear photo of the shipping packaging

We need these photos to verify the issue with our production and shipping partners. If photos of both the product and packaging cannot be provided, we may be unable to approve your request.

Once the issue has been verified, we will work with you to make it right.

RETURNS

Our apparel, including caps, is made to order specifically for each customer. Producing items on demand helps us reduce unnecessary inventory and waste.

Netflix's Documentary - Buy Now!  The Shopping Conspiracy

If you need to request a return for an eligible item, please contact us through our Contact Page within 7 days of delivery.

To be eligible for a return:

  • The item must be unworn and unused.
  • The item must be in its original condition.
  • The original packaging must be included.
  • The return request must be submitted within 7 days of delivery.
  • The return must be approved before it is shipped back to us.

Please do not send an item back without first contacting us and receiving return instructions.

ITEMS NOT ELIGIBLE FOR RETURN

Due to the nature of these products, jewelry is final sale and cannot be returned or exchanged, except when an item arrives damaged, defective, or incorrect.

SIZE & COLOR SELECTION

Because our apparel is made to order, we cannot accept returns or exchanges because the wrong size or color was selected when ordering.

Please review your size and color selection carefully before completing your purchase.

Our apparel is available in a range of unisex sizes. A Size Chart is provided on each applicable product page to help you choose the best fit.

For additional room, manufacturers generally recommend:

Relaxed fit: Order 1 size up
Loose fit: Order 2 sizes up
Oversized fit: Order 3 sizes up

Helpful Sizing Tip

Take one of your favorite shirts that fits the way you like and lay it flat. Measure from armpit to armpit, then compare that measurement with the Size Chart shown on the product page.

This is one of the easiest ways to determine which size will give you the fit you prefer.

EXCHANGES

Approved exchanges for eligible issues are provided without a handling fee.

Exchanges are not available when an incorrect size or color was selected at the time of purchase.

If your item arrived damaged, defective, misprinted, or incorrect, please follow the instructions under Damaged, Defective or Incorrect Items above.

REFUNDS

Once an approved return is received and inspected, we will notify you by email.

If your refund is approved, it will be issued to your original method of payment.

A $7 processing fee will be deducted from eligible customer-requested refunds. This handling fee does not apply when the return is due to an error on our part or an approved damaged, defective, or incorrect item.

Please allow up to 10 business days for an approved refund to appear on your account after it has been processed. Processing times may vary depending on your bank or credit card company.

LATE OR MISSING REFUNDS

If you have received confirmation that your refund was processed but do not see it on your account, please first check with your bank or credit card company. Financial institutions may require additional processing time before a refund is posted.

If more than 10 business days have passed since your refund was processed and you still have not received it, please contact us through our Contact Page.

RETURN SHIPPING

For approved customer-requested returns, please use a trackable shipping service and purchase shipping insurance.

We cannot guarantee receipt of returned merchandise that is shipped without tracking.

Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, misprinted, or incorrect item.

BEFORE YOU RETURN — ANOTHER OPTION

If your item isn’t quite right for you, you may want to consider gifting it to a friend or family member who would enjoy it, or reselling it locally or online.

If you purchased your item during one of our sales or special promotions, you may even be able to resell it for what you paid—or possibly more—while saving the time and cost of return shipping.

Of course, if your item is eligible for return under our policy, the choice is always yours.

Questions?

If you have questions about your order, sizing, or our return policy, please contact us before placing your order. We’re happy to help you make the right selection.